1. Introduction

RocketCoach (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the “Service”).

Please read this Privacy Policy carefully. By using the Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Create an account: Email address, password (encrypted), and optional profile information
Subscribe to a paid plan: Payment information (processed securely by Stripe)
Contact us: Name, email address, and any information you include in your message
Use the Service: Session content, conversations with AI, and session notes

2.2 Automatically Collected Information

When you access the Service, we automatically collect certain information, including:

Device information: Browser type, operating system, device type
Usage data: Pages visited, features used, time spent on the Service
Log data: IP address, access times, referring URLs
Cookies and similar technologies: See our Cookie Policy below

2.3 Voice Data

If you use voice features, your audio is temporarily processed to convert speech to text. We use third-party services (such as OpenAI Whisper) for speech recognition. Voice audio is not permanently stored and is deleted after transcription.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze usage trends to improve user experience
Detect, investigate, and prevent fraudulent or unauthorized activities
Comply with legal obligations

3.1 AI Training

We may use aggregated, anonymized conversation data to improve our AI models and Service. This data is stripped of all personal identifiers before being used. You can opt out of this by contacting us.

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics)
Legal Requirements: We may disclose information if required by law or in response to valid legal requests
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
With Your Consent: We may share information with your explicit consent

4.1 Third-Party Service Providers

We use the following third-party services:

Supabase: Database and authentication services
Stripe: Payment processing
OpenAI: AI language models for conversation simulation and text-to-speech services
Google Analytics: Website analytics and usage tracking

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit (TLS/SSL) and at rest
Secure password hashing
Regular security assessments
Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide the Service to you
Comply with legal obligations
Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your information
Restriction: Request restriction of processing

To exercise any of these rights, please contact us at hello@rocketcoach.co. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Service.

Essential Cookies: Required for the Service to function properly (authentication, security)
Analytics Cookies: Help us understand how visitors use the Service
Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. By using the Service, you consent to the transfer of your information to the United States and other countries where we and our service providers operate.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising your privacy rights

12. European Residents (GDPR)

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal bases for processing your information include:

Contract: Processing necessary to provide the Service
Consent: Where you have given explicit consent
Legitimate Interests: For purposes like fraud prevention and service improvement
Legal Obligation: Where required by law

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. For material changes, we will provide additional notice, such as an email notification. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@rocketcoach.co

Website: www.rocketcoach.co